Why Changing Letting Agents Can Be a Smart Move When Dissatisfied with Service

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  • Why Changing Letting Agents Can Be a Smart Move When Dissatisfied with Service

In the realm of property management, letting agents play a crucial role as intermediaries between landlords and tenants. Their responsibilities encompass a myriad of tasks, including property marketing, tenant screening, rent collection, maintenance coordination, and conflict resolution. However, not all letting agents are created equal. Sometimes, dissatisfaction with their services can prompt landlords to contemplate a change. The decision to switch letting agents may seem daunting. Often it proves to be a prudent choice for several compelling reasons.

Want to discuss your properties with our Lettings Manager? Call Beth Roberts today on 01273 724000 or click here to contact us.

  1. Inadequate Communication:

Effective communication is the cornerstone of any successful business relationship, and the same holds true for the landlord-agent dynamic. If your current letting agent consistently fails to respond promptly to your inquiries, neglects to keep you updated on important matters, or exhibits poor communication skills overall, it can lead to frustration. Undermining your confidence in their abilities. By transitioning to a new agent who prioritizes clear, timely communication, you can enjoy a smoother and more transparent landlord-agent partnership.

  1. Lackluster Marketing Efforts:

A proactive approach to marketing is essential for minimizing vacancy periods and maximizing rental income. If your current letting agent demonstrates a lack of initiative in promoting your property effectively, such as inadequate online listings, subpar photography, or sluggish response to market changes, it could impede your property’s visibility and rental potential. Switching to a more proactive agent with a robust marketing strategy can help. Benefiting from attracting quality tenants and optimize your rental returns.

  1. Substandard Maintenance Management:

Prompt and efficient maintenance is imperative for preserving the condition of your property and ensuring tenant satisfaction. If your current letting agent falls short in promptly addressing maintenance requests, cutting corners on repairs, or lacks a reliable network of qualified contractors, it can lead to tenant dissatisfaction, property deterioration, and potential legal liabilities. Transitioning to an agent renowned for their proactive maintenance approach and commitment to property upkeep can enhance tenant retention rates and protect your asset’s long-term value.

  1. Unsatisfactory Financial Management:

Transparent and accurate financial management is indispensable for landlords seeking to maintain financial clarity and maximize profitability. If your current letting agent exhibits inconsistencies or delays in rent collection, fails to provide detailed financial statements, or lacks transparency regarding expenses and deductions, it can erode your trust and impede your ability to make informed financial decisions. By aligning with a reputable agent renowned for their financial integrity and accountability, you can streamline rent collection processes, optimize revenue streams, and gain peace of mind regarding your financial affairs.

  1. Incompatible Fees and Services:

The fee structure and range of services offered by letting agents can vary significantly, and sometimes, landlords may find themselves dissatisfied with the value proposition provided by their current agent. Whether it’s excessive fees for subpar services, hidden charges, or a mismatch between services offered and your specific needs, such discrepancies can prompt landlords to seek alternative arrangements. By exploring alternative letting agents and comparing their fee structures, service offerings, and reputation, you can identify a better fit that aligns with your expectations and budgetary constraints.

In conclusion, changing letting agents can be a strategic decision for landlords dissatisfied with the quality of service provided by their current agent. Whether driven by communication issues, marketing deficiencies, maintenance management lapses, financial discrepancies, or mismatches in fees and services, transitioning to a new agent can lead to improved efficiency, tenant satisfaction, financial clarity, and overall peace of mind.

By conducting thorough research vetting prospective agents, and prioritizing transparency and professionalism, landlords can embark on a positive trajectory toward optimizing their property management experience

So, why choose us? Click here and find out!

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google-review Review
Jayden Charles-Frempong
Jayden Charles-Frempong
01:20 18 Apr 24
Every interaction I've had so far with Harrington has been positive with workers responding to calls very quickly and addressing any queries efficiently.
severin severinov
severin severinov
10:05 11 Apr 24
It is very good that they do their job professionally and take care of the customers.
kate quick
kate quick
13:15 09 Apr 24
I am very happy and extremely grateful to have found Harringtons lettings and the beautiful flat that I am now living in. Not only is the flat perfect for me, ticks all the boxes and is in a great location; the whole communication/admin process was so fast and efficient. I spoke to many of the team, but the two main contacts initially were Georgie and Beth. Great personalities, friendly and fast at replying to emails and phone calls. It was all turned around very quickly and everyone at Harringtons seems to appear to really be happy in their jobs. Great letting agent and I would recommend them to others looking for a new home.
Michael Hollamby
Michael Hollamby
12:32 09 Apr 24
Having worked with many many lettings it has been refreshing to deal with such a dynamic and energetic team. From start to finish the team have outstanding. Special mention to Beth who has been fantastic. I can thoroughly recommend using Harringtons.
Celyn James
Celyn James
17:08 27 Mar 24
Great experience, Georgie was so knowledgeable and kind with any enquiries I had. Really put me at ease while house hunting, amazing service thank you so much!!
Madison Harris
Madison Harris
14:29 27 Mar 24
Georgie was so helpful and really kind very appreciative x
Amber-Rose Cook
Amber-Rose Cook
08:58 22 Mar 24
easy to use and navigate as a first time user
Buffy Vaughn
Buffy Vaughn
18:06 21 Mar 24
Harringtons have been so helpful so far. Everyone we’ve spoken to on the phone including Georgie have been so warm and receptive and easy to communicate with. As a couple renting together for first time me & Danny couldn’t have found better people to help us out, they’re clear and concise. We discovered them through Rightmove and would highly recommend anyone to use their services to rent with.Thanks guys!Buffy & Danny
Sajan Raja
Sajan Raja
01:48 21 Mar 24
Kerryn Johnson
Kerryn Johnson
16:58 18 Mar 24
Georgie was absolutely amazing! Very helpful, easy to talk to and all in all an absolute sweetheart. Made the process of renting and finding a property less stressful. Always happy to help and lovely to chat to!Thank you again for everything!
Julia Reinstein
Julia Reinstein
11:22 18 Mar 24
5/5 - Everyone I’ve spoken to on the phone has been so friendly and patient with our move in documents. We found Harringtons through Rightmove, and have been really happy with our interactions. The team respond to queries efficiently and are happy to answer any and all questions.
Andrew Brown
Andrew Brown
07:09 15 Mar 24
A really excellent agency, who are very easy and friendly to deal with. Highly recommended.
Rob Rainbird
Rob Rainbird
18:04 13 Mar 24
Lovely staff and all round positive experience - Georgie is an absolute diamond and a credit to the team!
Tori Tor
Tori Tor
11:15 08 Mar 24
Harringtons have been really helpful and very swift with their responses. Georgie was very proffesional and really friendly when she did the viewings with me and Beth on the phone was again really helpful and gave me hope when I was explaining my eagerness to find somewhere new to live. Thanks Harringtons!
christos papanicolaou
christos papanicolaou
09:33 07 Mar 24
Staff were brilliant. Very helpful
Yasmin Bright
Yasmin Bright
20:54 01 Mar 24
I'm in a difficult situation at the moment with my landlord wanting to sell the flat that myself and my 3 children have been living in for 7 years. I came across Harringtons Viewings by applying to view some properties outside of my area.Unfortunately I haven't been able to sort anything with Harringtons, however I wanted to write this to say that they have been nothing but kind, warm and very understanding of my situation. I've been really impressed by their customer service (namely Georgie & Beth) and hope that they are able to find me something eventually!Thanks so much.Yasmin
Tegan
Tegan
17:30 22 Feb 24
Have been very accommodating and helpful when calling agents. They have been very helpful in being able to secure a house for students.
TheFlyingCrocodile
TheFlyingCrocodile
16:42 21 Feb 24
Went above and beyond to get things sorted for me
Brittany Stace
Brittany Stace
11:18 24 Jan 24
Harringtons have been incredibly helpful and supportive of us as new renters and they have been super efficient in getting all of the documents sent through and signed in such a short period of time. Thank you!
Georgie Prebble
Georgie Prebble
20:36 05 Jan 24
Jade Innes
Jade Innes
10:24 04 Jan 24
So far the service has been good. The staff are very friendly and quick to respond to any questions and requests.
Polly Smith
Polly Smith
11:17 28 Dec 23
we chose this letting agents as they chose a good bills company that is much cheaper than other agents. When viewing houses the staff were very friendly and have been very helpful in answering our questions and making the process as easy as possible.
Emma Howe
Emma Howe
16:06 14 Nov 23
I would rate Harringtons Lettings a 5/5. Very lovely on the phone and very quick and easy to communicate with via email. Any problems have been resolved in no time at all. So far so good!I found Harringtons via Rightmove.
Akwisitions Feedback
Akwisitions Feedback
16:25 30 Oct 23
Very responsive and super helpful throughout the process. Highly recommended!
Chloe Ballard
Chloe Ballard
17:28 02 Oct 23
Although I have only been renting with Harringtons for a short period of time, I have had nothing but a positive experience. From viewing to admin updates. The admin team especially are very polite and quick to respond and I have no doubt that the rest of my tenancy will run smoothly. I would recommend to anyone considering renting in brighton.
Matthew Ball
Matthew Ball
11:46 19 Sep 23
Professional communication with tenant although entirely impersonal. There was a bigger disconnect in their communication with the landlord in most cases, which seemed to be either slow or non-existent (discovered after contacting the landlord directly).Property was full of spider webs on day 1 despite apparently being professionally cleaned. Took a day off of work to clean it on move out day, leaving it cleaner than when it received but still had to pay part of the deposit for professional cleaning.It has been a while since I have rented, but I'll avoid letting agencies completely now if this is anything close to the average renting experience.
Ronan SK
Ronan SK
12:38 12 Sep 23
Great professionalism/communciation from the start up until the end of my tenancy. Definitely set the standards for what agencies should be like. Highly recommend to those within Brighton.
Daniel Sutton
Daniel Sutton
10:29 24 Aug 23
I have rented with Harringtons Lettings before and have always found the agents to be quick, efficient, friendly and helpful. I loved their service so much I have chosen to rent with Harringtons again. Faultless 😊
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