COVID 19 – We’re still available to help with all your property needs

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  • COVID 19 – We’re still available to help with all your property needs

The safety of our clients and colleagues in the office is of paramount importance to us. Thus, we are following strict social distancing guidelines.

 

Coming to the office?

 

If you come to the office, you may notice there are not as many of us as usual. To ensure social distancing, we have had to reduce office numbers and keep some of our team operating remotely. We have also put up signage externally to ensure clients know how we are working, including clear guidance on where to stand. Anyone visiting should let us know they are coming so we can limit the number of people who arrive at one time.

 

Harringtons Lettings office policy is as follows:

 

  1. We will not allow anyone to enter our office. 2. There is a sign on our door, please knock on the door and we will come to the door. 3. Please stand 2 meters away from the door and we will speak to you about your enquiry. 4. If you wish to take a property there is no need for you to attend our office until you collect the keys. 5. Any keys that are supplied to you will be cleaned first.

 

Want to talk to us?

 

We are strictly following social distancing measures so there is a reduced number of people in the office at any one time. Our admin team are currently all working from home so it is best to contact them via email only on admin@harringtonslettings.co.uk. But our lettings team is working from the office and are happy to organise a viewing or valuation for you and can be contacted on 01273 724000.

If you require a property valuation please head to our website – https://harringtonslettings.co.uk/property-valuation/

 

The process for letting a property through Harringtons Lettings will be as follows:

 

We will write to the tenants and ask that they are happy for us to do viewings in respect of the property.

 

We must have the consent of the tenants and will follow the government guidelines in asking them the following;

 

  1. a) We must ask if they are showing any symptoms of COVID-19 or have been asked to self-isolate. If they have not been asked to self-isolate, then we will ask them to confirm this. b) We will inform them that the people wanting to view have been requested to look at the virtual tour and videos. They will only view properties when they are showing a strong interest. c) We would thus ask tenants to carry out a long video of the property. To include showing as much of the property as possible to help us to try and let the property without the need to do a viewing. d) We will accompany all physical viewings and seek to maintain a minimum of 2 meters distance from others where possible. e) All appointments in respect of the property will be on the basis that viewers must not touch any surfaces. f) All parties viewing the property must wash their hands with soap and water or use hand sanitiser before entering the property. We will provide hand sanitiser to any viewer. g) The appointment will be by way of a fixed time at the property. h) The internal doors will need to be left open and all surfaces wiped down by tenants. i) Viewers will be advised to avoid touching any surfaces. j) The tenant will be asked to leave the property while the viewings take place to minimise any contact.

 

  1. k) Advising you after the viewing to clean and sanitise all surfaces, door handle etc. l) We will ask any viewers to confirm that they are serious before arranging a viewing.

 

We will need any person wishing to view a property to provide the following information:

 

  1. a) Are you able to provide a UK homeowner guarantor? b) Confirmation of your budget? c) Full name d) Email address e) Phone number f) Occupation g) Salary

 

Once we have received the above information, we will book an appointment with the tenants and the process will be as follows;

 

  1. a) We agree a time to enter the property for no more than 30 minutes for a viewing. b) This time will be set, and we will not allow any person to enter the property out of this time. c) Our agent will be wearing a face mask, together with gloves and a plastic visor.

 

  1. d) Our agent will provide a hand sanitiser if you are unable to bring this yourself. e) You are required to wear some form of face covering either a mask, scarf or something to cover you face. f) We will not let anyone into the property unless there is 2-meter social distancing. g) All the internal doors will be open for you when you attend the property. h) We must give the tenant a guaranteed 24 hours’ notice and in some instances 48 hours. i) Please note that we can have no more than 2 people at any viewing within a 20-minute time slot. j) We will ask you to confirm that you have at least seen the virtual tour/video and that you are seriously interested in the property. k) Once vacating the premises please contact the office direct on 01273 724000 not the agent on site. l) Please confirm if you have any symptoms before attending and if so, you will be requested to not attend the viewing.

 

If you wish to then take the property you will need to pay a reservation fee and we will work through to completing this.

 

If you attend the appointment late, we will be unable to return, and this will have to be rebooked.

 

Contractor’s policy in relation to works that are required to properties.

 

There are strict government guidelines on the works that may be required to your property by a contractor. The link is as follows;

 

https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/homes

 

We have requested all our contractors that we instruct to adhere to the requirements by the government. This is to include a minimum of gloves and face masks.

 

Where at all possible we will request that you leave the property while the works are being carried out.

 

We can confirm that our policy on inspections is as follows:

 

We are currently not carrying out inspections at properties at this moment in time. But this policy is under consistent review. We understand from the government that inspections can be carried out. Although at this moment in time it is not appropriate unless we are requested to do so by a landlord. If inspections are required, then we will do the following;

 

  1. a) We will book a time that is very specific to attend your property. b) We will request that you leave the property for period of 15 minutes. c) Our agents will wear a face mask, gloves and a plastic visor and will not touch anything in the property. d) We will request that all internal doors are left open. e) Once we leave, we will close the door and lock it.

 

Harringtons Lettings policy in relation to checkouts will be as follows:

 

  1. a) We will attend the property when all keys have been returned. If keys are not returned on time, then tenants will be charged. b) Then we will wait 3 days from the checkout date before entering the property. Understanding that COVID-19 can stay on hard surfaces for a period of 3 days. c) Then enter the property and carry out the checkout. d) This will be available within 48 hours thereafter.

 

Harringtons Lettings policy in relation to inventories will be as follows:

 

  1. a) We will carry out an inventory once no contractors or cleaners are at the property. b) We will carry out the inventory on a set day within a set time. c) The inventory will be available within 48 hours of being carried out. d) Following our policy on infectious diseases.

 

We take all our landlords, tenants, viewers and contractors health extremely seriously. Not putting any person in a position where they are unhappy with the situation. Therefore, we will always do our best to accommodate requests as best as possible. If you have any queries on this, please don’t hesitate to contact us.

 

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google-review Review
Cat Westmacott
Cat Westmacott
17:57 10 Jun 24
Generally helpful for Lettings. As with any company, sometimes need a push for a response, but often easier to speak on the phone than email. Feeling hopeful for the next year’s contract with Harringtons🤞.
Kirsty Turner
Kirsty Turner
20:50 04 Jun 24
Great experience. Everyone is so lovely and helpful over the phone at Harringtons! The best experience we have had with a letting agent in Brighton, none of the other agents in Brighton have been bothered to keep in touch and help us find a property as much as these guys. A special shoutout to the lovely lady who showed me around the flat (Georgie I believe -sorry if I got that wrong), great at answering all my questions and been very lucky in securing the first property we viewed with her (an amazing spacious flat that has everything we need - including nice storage space for our paddleboards!) Looking forward to moving into our seaside home. Thank you!
Shadan B
Shadan B
23:31 30 May 24
Great experience, very helpful staff and friendly. I wish you all the success. Thanks for your care. 💐😊
Rachel Roberts
Rachel Roberts
21:13 30 May 24
Best experience I've had with a letting agent!
Charley Besant
Charley Besant
10:25 30 May 24
So far the process with Harringtons has been amazing. We viewed 3 properties with Georgie and each time she was so informative and kind, she gave us the time we needed in each property to look around, take videos and ask questions about everything. The whole process has been easy so far and I can now happily say we found our property thanks to Georgie and the team at Harringtons.
Ainhoa Negro
Ainhoa Negro
09:15 30 May 24
Georgie at Harringtons Lettings in Brighton has been exceptional throughout my rental process. From the very beginning, her professionalism and friendliness stood out. She provided clear and prompt communication, ensuring all my questions were answered thoroughly. Georgie made the entire experience seamless, from viewing properties to finalizing the paperwork. Her attention to detail and genuine care for my needs made me feel confident and supported. I highly recommend Georgie and Harringtons Lettings to anyone looking for a top-notch rental experience in Brighton.
PRBL1
PRBL1
09:11 30 May 24
Joel Starcross
Joel Starcross
15:22 29 May 24
Beth has been an excellent agent, great communicator and enthusiastic member of the team. Highly recommended!
Jess Pond
Jess Pond
13:16 29 May 24
Had an absolutely awful experience with this company. Told me one thing on the phone and then told me another thing on email. Very mixed messages. Left 7 students homeless by putting the house back on the market with only 24 hour notice. Will never use them again. AVOID!
Roisin Lilley
Roisin Lilley
11:42 24 May 24
I recently had some problems with my previous agent and came to Beth for help! She took over the correspondence for me and sorted everything out for me! I can’t thank her enough for her patience and help!! I’d highly recommend her to other landlords that need help!
Chris Lilley
Chris Lilley
11:26 24 May 24
I’ve been a tenant with Harringtons Lettings for a while, they are great, they always sort out any issues I have quickly and efficiently, Beth in particular is really helpful and I’ll be going to her for my next rental property when I look to move in September!
Georgina Palzeaird
Georgina Palzeaird
11:21 24 May 24
Beth Roberts was a huge help when I needed to switch to a new letting agency. She was friendly and efficient and I’ve always felt I’m in safe hands.
Eliya Halim
Eliya Halim
10:26 24 May 24
Top service
Maryana Atiya
Maryana Atiya
10:20 24 May 24
Rees Harper
Rees Harper
17:53 21 May 24
Lauryn Keller
Lauryn Keller
15:20 03 May 24
Georgie was great on our viewing - super lovely, informative and honest. Thank you!
Sammi Richmond
Sammi Richmond
09:16 24 Apr 24
Well, they just contacted me via email asking for a review for money... so here, I guess.Does 3 stars get me that tenner? Probably not. Nothing terrible to say, but never had any issues with the property really. Don't enjoy that they were willing to pay for reviews though, seems sketchy.UPDATE: As the business has finally replied to my review 6 years later, I thought I would mention that I indeed have the email still as proof. Offer of £10 for a review, and to mention Rachel Erridge in the review. Also a prize of £200 to one lucky winner. The email was sent from the Harrington's admin email address. I can email the proof to whoever requests it.
Jayden Charles-Frempong
Jayden Charles-Frempong
01:20 18 Apr 24
Every interaction I've had so far with Harrington has been positive with workers responding to calls very quickly and addressing any queries efficiently.
severin severinov
severin severinov
10:05 11 Apr 24
It is very good that they do their job professionally and take care of the customers.
kate quick
kate quick
13:15 09 Apr 24
I am very happy and extremely grateful to have found Harringtons lettings and the beautiful flat that I am now living in. Not only is the flat perfect for me, ticks all the boxes and is in a great location; the whole communication/admin process was so fast and efficient. I spoke to many of the team, but the two main contacts initially were Georgie and Beth. Great personalities, friendly and fast at replying to emails and phone calls. It was all turned around very quickly and everyone at Harringtons seems to appear to really be happy in their jobs. Great letting agent and I would recommend them to others looking for a new home.
Michael Hollamby
Michael Hollamby
12:32 09 Apr 24
Having worked with many many lettings it has been refreshing to deal with such a dynamic and energetic team. From start to finish the team have outstanding. Special mention to Beth who has been fantastic. I can thoroughly recommend using Harringtons.
Celyn James
Celyn James
17:08 27 Mar 24
Great experience, Georgie was so knowledgeable and kind with any enquiries I had. Really put me at ease while house hunting, amazing service thank you so much!!
Madison Harris
Madison Harris
14:29 27 Mar 24
Georgie was so helpful and really kind very appreciative x
Amber-Rose Cook
Amber-Rose Cook
08:58 22 Mar 24
easy to use and navigate as a first time user
Buffy Vaughn
Buffy Vaughn
18:06 21 Mar 24
Harringtons have been so helpful so far. Everyone we’ve spoken to on the phone including Georgie have been so warm and receptive and easy to communicate with. As a couple renting together for first time me & Danny couldn’t have found better people to help us out, they’re clear and concise. We discovered them through Rightmove and would highly recommend anyone to use their services to rent with.Thanks guys!Buffy & Danny
Sajan Raja
Sajan Raja
01:48 21 Mar 24
Kerryn Johnson
Kerryn Johnson
16:58 18 Mar 24
Georgie was absolutely amazing! Very helpful, easy to talk to and all in all an absolute sweetheart. Made the process of renting and finding a property less stressful. Always happy to help and lovely to chat to!Thank you again for everything!
Julia Reinstein
Julia Reinstein
11:22 18 Mar 24
5/5 - Everyone I’ve spoken to on the phone has been so friendly and patient with our move in documents. We found Harringtons through Rightmove, and have been really happy with our interactions. The team respond to queries efficiently and are happy to answer any and all questions.
Andrew Brown
Andrew Brown
07:09 15 Mar 24
A really excellent agency, who are very easy and friendly to deal with. Highly recommended.
Rob Rainbird
Rob Rainbird
18:04 13 Mar 24
Lovely staff and all round positive experience - Georgie is an absolute diamond and a credit to the team!
Tori Tor
Tori Tor
11:15 08 Mar 24
Harringtons have been really helpful and very swift with their responses. Georgie was very proffesional and really friendly when she did the viewings with me and Beth on the phone was again really helpful and gave me hope when I was explaining my eagerness to find somewhere new to live. Thanks Harringtons!
christos papanicolaou
christos papanicolaou
09:33 07 Mar 24
Staff were brilliant. Very helpful
Yasmin Bright
Yasmin Bright
20:54 01 Mar 24
I'm in a difficult situation at the moment with my landlord wanting to sell the flat that myself and my 3 children have been living in for 7 years. I came across Harringtons Viewings by applying to view some properties outside of my area.Unfortunately I haven't been able to sort anything with Harringtons, however I wanted to write this to say that they have been nothing but kind, warm and very understanding of my situation. I've been really impressed by their customer service (namely Georgie & Beth) and hope that they are able to find me something eventually!Thanks so much.Yasmin
Tegan
Tegan
17:30 22 Feb 24
Have been very accommodating and helpful when calling agents. They have been very helpful in being able to secure a house for students.
TheFlyingCrocodile
TheFlyingCrocodile
16:42 21 Feb 24
Went above and beyond to get things sorted for me
Brittany Stace
Brittany Stace
11:18 24 Jan 24
Harringtons have been incredibly helpful and supportive of us as new renters and they have been super efficient in getting all of the documents sent through and signed in such a short period of time. Thank you!
Georgie Prebble
Georgie Prebble
20:36 05 Jan 24
Jade Innes
Jade Innes
10:24 04 Jan 24
So far the service has been good. The staff are very friendly and quick to respond to any questions and requests.
Polly Smith
Polly Smith
11:17 28 Dec 23
we chose this letting agents as they chose a good bills company that is much cheaper than other agents. When viewing houses the staff were very friendly and have been very helpful in answering our questions and making the process as easy as possible.
Emma Howe
Emma Howe
16:06 14 Nov 23
I would rate Harringtons Lettings a 5/5. Very lovely on the phone and very quick and easy to communicate with via email. Any problems have been resolved in no time at all. So far so good!I found Harringtons via Rightmove.
Akwisitions Feedback
Akwisitions Feedback
16:25 30 Oct 23
Very responsive and super helpful throughout the process. Highly recommended!
Chloe Ballard
Chloe Ballard
17:28 02 Oct 23
Although I have only been renting with Harringtons for a short period of time, I have had nothing but a positive experience. From viewing to admin updates. The admin team especially are very polite and quick to respond and I have no doubt that the rest of my tenancy will run smoothly. I would recommend to anyone considering renting in brighton.
Matthew Ball
Matthew Ball
11:46 19 Sep 23
Professional communication with tenant although entirely impersonal. There was a bigger disconnect in their communication with the landlord in most cases, which seemed to be either slow or non-existent (discovered after contacting the landlord directly).Property was full of spider webs on day 1 despite apparently being professionally cleaned. Took a day off of work to clean it on move out day, leaving it cleaner than when it received but still had to pay part of the deposit for professional cleaning.It has been a while since I have rented, but I'll avoid letting agencies completely now if this is anything close to the average renting experience.
Ronan SK
Ronan SK
12:38 12 Sep 23
Great professionalism/communciation from the start up until the end of my tenancy. Definitely set the standards for what agencies should be like. Highly recommend to those within Brighton.
Daniel Sutton
Daniel Sutton
10:29 24 Aug 23
I have rented with Harringtons Lettings before and have always found the agents to be quick, efficient, friendly and helpful. I loved their service so much I have chosen to rent with Harringtons again. Faultless 😊
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