Tenant Deposit Protection

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  • Tenant Deposit Protection

In April 2007, the Government put in place a piece of legislation affecting all landlords and how they treat tenant deposits. It requires all landlords throughout the United Kingdom to place their tenants’ deposits into the tenancy deposit protection scheme.

The tenancy deposit protection scheme was put into place to ensure transparency and honesty when dealing with tenants’ deposits. Each scheme provides a free adjudication service to help resolve any disputes that may occur between the landlord and tenant.

The deposit scheme aims to ensure that they get their deposit back at the end of the tenancy. This is providing that the tenants comply with the terms of their tenancy and return the property in a good, clean and undamaged condition.

We are a member of the Deposit Protection Scheme.

This ensures that every landlord that we work with has a tenancy deposit scheme in place.

If we manage the property, we will provide you with full details of the scheme that we use.  We currently use the Deposit Protection Service.  The document includes the list of terms and conditions of the scheme itself together with various instructions from you to carry out.  This should always be served on you prior to you moving in.  Once you have moved in the deposit is registered with the Company within 30 days. They then write to you direct with all the details of the scheme itself.  You may find that individual landlords sometimes use their own schemes as there are various agencies. They must serve on you the same documentation and the scheme will always write to you direct.  It is important that once you have moved in you have received this within 30 days.

If you are a landlord currently looking for a letting agent, why not contact us today for a free valuation? Just click here. 

Update.

There are now three available schemes in relation to deposits. These are;

  • Deposit protection service.
  • Mydeposits
  • The Deposit Protection scheme.

All the schemes offer two different options. There is a scheme which is free and they hold the deposit or alternatively the agents or the landlord can hold the deposit. In this instance you have to pay into an insurance scheme known as an insured. There is normally a cost for this.

All of the schemes do things in a different way whether they are custodial or an assured basis. It is so important as a landlord you understand you must ensure your deposit is protected.

We often take over cases from landlords and find that they are unprotected or they did not do it in the correct manner.

One of the problems with landlords and some other agents is they don’t understand what you need to do in order to protect a deposit. It is not just putting it into a scheme.

The process.

You have to serve the details of the scheme on the tenant. This has to have certain information. You should always check with the individual scheme what information you need to provide but it is normally the following;

Landlords name and where he can be contacted.

Details of the scheme itself

How much the deposit it

Length of the tenancy agreement

Rental figure

Etc

What landlords or letting agents don’t understand is not only do you now need to serve a prescribed information document which the tenant has to sign and accept you also have to serve the terms and conditions of the scheme. These documents can run in to hundreds of pages and thing from 50-76 pages long. However, it is absolutely critical that landlords do this.

A deposit cannot be more than 5 weeks rent. This limit is to AST, students in halls of residence and lodgers. As long as your rent is less than £4167 a month.

If you think you have been over charged then the schemes on a custodial basis such as the deposit protection, the one we use, can repay you a certain amount of the deposit in order to correct this. It may be that the deposit was registered some many years ago and you haven’t realised it is now over charged.

If you are a landlord and not sure always take professional advice. The deposit schemes are fought with danger and there are some golden rules you need to understand. Including what the consequences can be.

These can be as follows;

The deposits need to be registered within 30 days of the tenancy agreement.

If you take a deposit a year in advance like some agents do then technically it has to be registered. A reservation fee can be taken which is 1 weeks rent but that is the maximum amount. If they are taking a deposit they have to register it.

Get the tenants signature.

Always make sure the tenant signs all documentation including initialling at the end of the document and the relevant parts. You need to keep a copy of this.

In addition, always serve the terms and conditions of the scheme.

Periodic Tenancy

The tenancy has come to an end and is now going onto what is known as a statutory periodic tenancy. Ie a month to month tenancy. A lot of landlords and agents don’t realise you have to serve on the tenant all the documentation again at the end of that term and any term thereafter. So for instance the tenant took the property in 2019 for one year. In 2020 you have to reserve the paperwork. The tenant stays beyond 2020 through to 2021. Ie beyond 2 years. You then have to serve the paperwork again on the anniversary of the tenancy.

Fines.

These are much more heavy than landlords understand. The fines can be anywhere from a minimum of 3 times the deposit and releasing the deposit in its entirety to the tenant. However, what landlords don’t appreciate it could also be potentially fined on every time the renewal would have come round if you didn’t serve the paperwork. So for instance if you didn’t serve the paperwork for 3 years, you could be potentially liable up to 3 times the amount of the deposit, times 3 again plus releasing the deposit itself.

Section 21 notice.

You will not be able to serve a section 21 notice if you haven’t registered the deposit correctly.

Lastly, if you would like a valuation please contact us on 01273 724000 or admin@harringtonslettings.co.uk

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google-review Review
Roisin Lilley
Roisin Lilley
11:42 24 May 24
I recently had some problems with my previous agent and came to Beth for help! She took over the correspondence for me and sorted everything out for me! I can’t thank her enough for her patience and help!! I’d highly recommend her to other landlords that need help!
Chris Lilley
Chris Lilley
11:26 24 May 24
I’ve been a tenant with Harringtons Lettings for a while, they are great, they always sort out any issues I have quickly and efficiently, Beth in particular is really helpful and I’ll be going to her for my next rental property when I look to move in September!
Georgina Palzeaird
Georgina Palzeaird
11:21 24 May 24
Beth Roberts was a huge help when I needed to switch to a new letting agency. She was friendly and efficient and I’ve always felt I’m in safe hands.
Eliya Halim
Eliya Halim
10:26 24 May 24
Top service
Maryana Atiya
Maryana Atiya
10:20 24 May 24
Rees Harper
Rees Harper
17:53 21 May 24
Lauryn Keller
Lauryn Keller
15:20 03 May 24
Georgie was great on our viewing - super lovely, informative and honest. Thank you!
Sammi Richmond
Sammi Richmond
09:16 24 Apr 24
Well, they just contacted me via email asking for a review for money... so here, I guess.Does 3 stars get me that tenner? Probably not. Nothing terrible to say, but never had any issues with the property really. Don't enjoy that they were willing to pay for reviews though, seems sketchy.UPDATE: As the business has finally replied to my review 6 years later, I thought I would mention that I indeed have the email still as proof. Offer of £10 for a review, and to mention Rachel Erridge in the review. Also a prize of £200 to one lucky winner. The email was sent from the Harrington's admin email address. I can email the proof to whoever requests it.
Jayden Charles-Frempong
Jayden Charles-Frempong
01:20 18 Apr 24
Every interaction I've had so far with Harrington has been positive with workers responding to calls very quickly and addressing any queries efficiently.
severin severinov
severin severinov
10:05 11 Apr 24
It is very good that they do their job professionally and take care of the customers.
kate quick
kate quick
13:15 09 Apr 24
I am very happy and extremely grateful to have found Harringtons lettings and the beautiful flat that I am now living in. Not only is the flat perfect for me, ticks all the boxes and is in a great location; the whole communication/admin process was so fast and efficient. I spoke to many of the team, but the two main contacts initially were Georgie and Beth. Great personalities, friendly and fast at replying to emails and phone calls. It was all turned around very quickly and everyone at Harringtons seems to appear to really be happy in their jobs. Great letting agent and I would recommend them to others looking for a new home.
Michael Hollamby
Michael Hollamby
12:32 09 Apr 24
Having worked with many many lettings it has been refreshing to deal with such a dynamic and energetic team. From start to finish the team have outstanding. Special mention to Beth who has been fantastic. I can thoroughly recommend using Harringtons.
Celyn James
Celyn James
17:08 27 Mar 24
Great experience, Georgie was so knowledgeable and kind with any enquiries I had. Really put me at ease while house hunting, amazing service thank you so much!!
Madison Harris
Madison Harris
14:29 27 Mar 24
Georgie was so helpful and really kind very appreciative x
Amber-Rose Cook
Amber-Rose Cook
08:58 22 Mar 24
easy to use and navigate as a first time user
Buffy Vaughn
Buffy Vaughn
18:06 21 Mar 24
Harringtons have been so helpful so far. Everyone we’ve spoken to on the phone including Georgie have been so warm and receptive and easy to communicate with. As a couple renting together for first time me & Danny couldn’t have found better people to help us out, they’re clear and concise. We discovered them through Rightmove and would highly recommend anyone to use their services to rent with.Thanks guys!Buffy & Danny
Sajan Raja
Sajan Raja
01:48 21 Mar 24
Kerryn Johnson
Kerryn Johnson
16:58 18 Mar 24
Georgie was absolutely amazing! Very helpful, easy to talk to and all in all an absolute sweetheart. Made the process of renting and finding a property less stressful. Always happy to help and lovely to chat to!Thank you again for everything!
Julia Reinstein
Julia Reinstein
11:22 18 Mar 24
5/5 - Everyone I’ve spoken to on the phone has been so friendly and patient with our move in documents. We found Harringtons through Rightmove, and have been really happy with our interactions. The team respond to queries efficiently and are happy to answer any and all questions.
Andrew Brown
Andrew Brown
07:09 15 Mar 24
A really excellent agency, who are very easy and friendly to deal with. Highly recommended.
Rob Rainbird
Rob Rainbird
18:04 13 Mar 24
Lovely staff and all round positive experience - Georgie is an absolute diamond and a credit to the team!
Tori Tor
Tori Tor
11:15 08 Mar 24
Harringtons have been really helpful and very swift with their responses. Georgie was very proffesional and really friendly when she did the viewings with me and Beth on the phone was again really helpful and gave me hope when I was explaining my eagerness to find somewhere new to live. Thanks Harringtons!
christos papanicolaou
christos papanicolaou
09:33 07 Mar 24
Staff were brilliant. Very helpful
Yasmin Bright
Yasmin Bright
20:54 01 Mar 24
I'm in a difficult situation at the moment with my landlord wanting to sell the flat that myself and my 3 children have been living in for 7 years. I came across Harringtons Viewings by applying to view some properties outside of my area.Unfortunately I haven't been able to sort anything with Harringtons, however I wanted to write this to say that they have been nothing but kind, warm and very understanding of my situation. I've been really impressed by their customer service (namely Georgie & Beth) and hope that they are able to find me something eventually!Thanks so much.Yasmin
Tegan
Tegan
17:30 22 Feb 24
Have been very accommodating and helpful when calling agents. They have been very helpful in being able to secure a house for students.
TheFlyingCrocodile
TheFlyingCrocodile
16:42 21 Feb 24
Went above and beyond to get things sorted for me
Brittany Stace
Brittany Stace
11:18 24 Jan 24
Harringtons have been incredibly helpful and supportive of us as new renters and they have been super efficient in getting all of the documents sent through and signed in such a short period of time. Thank you!
Georgie Prebble
Georgie Prebble
20:36 05 Jan 24
Jade Innes
Jade Innes
10:24 04 Jan 24
So far the service has been good. The staff are very friendly and quick to respond to any questions and requests.
Polly Smith
Polly Smith
11:17 28 Dec 23
we chose this letting agents as they chose a good bills company that is much cheaper than other agents. When viewing houses the staff were very friendly and have been very helpful in answering our questions and making the process as easy as possible.
Emma Howe
Emma Howe
16:06 14 Nov 23
I would rate Harringtons Lettings a 5/5. Very lovely on the phone and very quick and easy to communicate with via email. Any problems have been resolved in no time at all. So far so good!I found Harringtons via Rightmove.
Akwisitions Feedback
Akwisitions Feedback
16:25 30 Oct 23
Very responsive and super helpful throughout the process. Highly recommended!
Chloe Ballard
Chloe Ballard
17:28 02 Oct 23
Although I have only been renting with Harringtons for a short period of time, I have had nothing but a positive experience. From viewing to admin updates. The admin team especially are very polite and quick to respond and I have no doubt that the rest of my tenancy will run smoothly. I would recommend to anyone considering renting in brighton.
Matthew Ball
Matthew Ball
11:46 19 Sep 23
Professional communication with tenant although entirely impersonal. There was a bigger disconnect in their communication with the landlord in most cases, which seemed to be either slow or non-existent (discovered after contacting the landlord directly).Property was full of spider webs on day 1 despite apparently being professionally cleaned. Took a day off of work to clean it on move out day, leaving it cleaner than when it received but still had to pay part of the deposit for professional cleaning.It has been a while since I have rented, but I'll avoid letting agencies completely now if this is anything close to the average renting experience.
Ronan SK
Ronan SK
12:38 12 Sep 23
Great professionalism/communciation from the start up until the end of my tenancy. Definitely set the standards for what agencies should be like. Highly recommend to those within Brighton.
Daniel Sutton
Daniel Sutton
10:29 24 Aug 23
I have rented with Harringtons Lettings before and have always found the agents to be quick, efficient, friendly and helpful. I loved their service so much I have chosen to rent with Harringtons again. Faultless 😊
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